Service Operations Manager
6 days ago
Overview
Convergint, a global leader in the security and fire alarm industry, is seeking a skilled Service Operations Manager to join our dynamic team. As a key member of our operations department, you will be responsible for leading a team of technical specialists, ensuring efficient work activities, and implementing quality assurance practices.
Compensation Package
The estimated annual salary for this role is $85,000-$110,000, depending on experience and qualifications. Our company offers a competitive benefits package, including medical, dental, and vision coverage, life insurance, and 401(k) matching.
About the Job
- Lead a team of technical specialists, providing guidance and coaching to ensure high-quality service delivery.
- Implement and maintain quality assurance practices, ensuring compliance with industry standards and company policies.
- Coordinate scheduling and resource allocation to meet customer demands and business objectives.
- Collaborate with sales and marketing teams to develop business growth strategies and initiatives.
- Mentor and train colleagues to enhance their skills and knowledge.
Requirements
- Bachelor's degree in a relevant field, such as engineering or business administration.
- A minimum of 5 years of experience in a supervisory or management role, preferably in the security or fire alarm industry.
- Strong leadership and communication skills, with the ability to motivate and coach team members.
- Excellent problem-solving and analytical skills, with the ability to make informed decisions.
- Familiarity with Microsoft Office applications and project management software.
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