Service Operations Manager

6 days ago


Houston, Texas, United States Convergint Full time

Overview

Convergint, a global leader in the security and fire alarm industry, is seeking a skilled Service Operations Manager to join our dynamic team. As a key member of our operations department, you will be responsible for leading a team of technical specialists, ensuring efficient work activities, and implementing quality assurance practices.

Compensation Package

The estimated annual salary for this role is $85,000-$110,000, depending on experience and qualifications. Our company offers a competitive benefits package, including medical, dental, and vision coverage, life insurance, and 401(k) matching.

About the Job

  • Lead a team of technical specialists, providing guidance and coaching to ensure high-quality service delivery.
  • Implement and maintain quality assurance practices, ensuring compliance with industry standards and company policies.
  • Coordinate scheduling and resource allocation to meet customer demands and business objectives.
  • Collaborate with sales and marketing teams to develop business growth strategies and initiatives.
  • Mentor and train colleagues to enhance their skills and knowledge.

Requirements

  • Bachelor's degree in a relevant field, such as engineering or business administration.
  • A minimum of 5 years of experience in a supervisory or management role, preferably in the security or fire alarm industry.
  • Strong leadership and communication skills, with the ability to motivate and coach team members.
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions.
  • Familiarity with Microsoft Office applications and project management software.


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