Field Support Specialist

4 weeks ago


Raleigh, North Carolina, United States OneCloud Inc Full time
Job Summary

As a key member of the OneCloud team, the Field Support Technician plays a vital role in delivering exceptional customer satisfaction through technical expertise and excellent communication skills.

This position offers a unique opportunity to learn and master various technology systems, telephony, and networking skills, while working directly with customers and being part of a dynamic team.

Key Responsibilities
  • Install and maintain voice, data, CATV, and paging cabling systems.
  • Install and configure phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals.
  • Provide on-site and remote maintenance support for all installed products and cabling.
  • Assist customers' networking teams with troubleshooting and equipment upgrades.
  • Perform other duties as assigned.
Travel Requirements

This role requires local and out-of-state travel to service locations in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.

A company vehicle is provided for work purposes.

Requirements
  • Strong analytical and problem-solving skills.
  • Ability to master new skills quickly and efficiently.
  • Ability to work in a fast-paced, deadline-oriented environment.
  • Excellent communication skills (email, phone, in-person).
Preferred Skills
  • Voice and data cabling experience.
  • Telecom and paging installation and troubleshooting experience.
  • Call center experience.
  • Customer service experience.
  • VoIP or networking experience.
Physical Requirements
  • Ability to lift up to 75 pounds at times.
  • Must be willing to commute and work in the Raleigh, NC area.
  • Must be willing to work long hours both in- and out-of-state.
  • Must be 21 years of age with a valid driver's license.
Benefits

OneCloud Corporation offers a competitive compensation package, including health insurance, vision, dental, 401K, vacation time, and a company vehicle.

OneCloud is an equal opportunity employer.



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