Field Support Specialist
4 weeks ago
As a key member of the OneCloud team, the Field Support Technician plays a vital role in delivering exceptional customer satisfaction through technical expertise and excellent communication skills.
This position offers a unique opportunity to learn and master various technology systems, telephony, and networking skills, while working directly with customers and being part of a dynamic team.
Key Responsibilities- Install and maintain voice, data, CATV, and paging cabling systems.
- Install and configure phone systems, telephones, SIP telephone lines, cell booster equipment, networking equipment, POS registers, PCs, TVs, and peripherals.
- Provide on-site and remote maintenance support for all installed products and cabling.
- Assist customers' networking teams with troubleshooting and equipment upgrades.
- Perform other duties as assigned.
This role requires local and out-of-state travel to service locations in Delaware, Maryland, Virginia, North Carolina, South Carolina, Georgia, and Florida.
A company vehicle is provided for work purposes.
Requirements- Strong analytical and problem-solving skills.
- Ability to master new skills quickly and efficiently.
- Ability to work in a fast-paced, deadline-oriented environment.
- Excellent communication skills (email, phone, in-person).
- Voice and data cabling experience.
- Telecom and paging installation and troubleshooting experience.
- Call center experience.
- Customer service experience.
- VoIP or networking experience.
- Ability to lift up to 75 pounds at times.
- Must be willing to commute and work in the Raleigh, NC area.
- Must be willing to work long hours both in- and out-of-state.
- Must be 21 years of age with a valid driver's license.
OneCloud Corporation offers a competitive compensation package, including health insurance, vision, dental, 401K, vacation time, and a company vehicle.
OneCloud is an equal opportunity employer.
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