Executive Director of Member Services

2 months ago


Indianapolis, Indiana, United States Purple Ink LLC Full time
Job Description

Are you a seasoned professional seeking a challenging role in a dynamic organization? Do you have a passion for delivering exceptional service to members and driving business growth? We are seeking a highly skilled and experienced Executive Director of Member Services to join our team at Purple Ink LLC.

About the Role

  • Lead the development and implementation of strategic plans to enhance member services and drive business growth.
  • Oversee the delivery of operational assistance to members, including regulatory compliance, lending, financial analysis, and strategic planning.
  • Direct and coordinate research, development, and dissemination of regulatory analysis and information.
  • Lead the design, development, and implementation of member planning sessions, educational programs, and customized training.
  • Supervise the management of department staff and manage the departmental budget.
  • Serve as a liaison to various committees and work closely with the management team to achieve business objectives.

Requirements

  • 7-10 years of experience working in a financial institution or financial industry service provider, with a focus on lending, regulatory compliance, and/or financial analysis.
  • Proven experience in managing teams and delivering results.
  • Strong written and oral communication skills, with the ability to present effectively to various audiences.
  • Excellent organizational and project management skills, with the ability to manage multiple tasks and stakeholders.
  • Proficiency in Microsoft Office products (Word, Excel, PowerPoint).
  • Ability to travel periodically, with occasional overnight stays.

What We Offer

  • Competitive salary and bonus structure.
  • Hybrid home/office work schedule.
  • Comprehensive health and life insurance.
  • 401(k) retirement plan.
  • Professional development opportunities.
  • Opportunities to impact the financial services industry and contribute to the success of our members.

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