Technical Support Services Manager
3 weeks ago
A Technical Support Services Manager is needed to enhance the service desk SLA compliance by executing initiatives, designing plans, and serving as a Subject Matter Expert for software, hardware, and network support.
Key Responsibilities- Maintain confidentiality of business information and resolve complex technical issues.
- Evaluate, configure, and install applications and operating systems, such as PowerMHS and MS Office.
- Repair computerized equipment, such as PCs, laptops, and printers.
- Assist Service Centers on all applications, operating systems, and computer equipment requests.
- Bachelor's Degree in Computer Science or related field.
- At least 6 months to 1 year of experience in computers, software, hardware, Microsoft, and telephony.
- Certifications/Licenses: A+, Network+ ITIL preferred.
Usual office working conditions with adequate illumination and temperature. Minimum physical activity required.
Estimated Salary Range$55,000 - $65,000 per year.
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