Technical Support Specialist for Global Products
3 days ago
Build your best future with Johnson Controls
We are a global leader in smart, healthy and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places and the planet.
What We Offer:
- Competitive Salary: $85,000 - $110,000 per year
- Paid vacation/holidays/sick time-15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care -Available day one
- Collaborative Team Environment:
- Dedication to Safety: Zero Harm policy
Job Description:
Overview: As a Sr Product Technical Support Regional Engineer, you will provide day-to-day technical support for Global Products to Field Sales & Service organization on a global basis via site visit, phone, or email. Primary focus will be the Americas.
Key Responsibilities:
- Create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
- Accountable for timely and high-quality product service literature and technical support case notes.
- Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by, product, failed component, defect, and responsibility.
- Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
Required Skills and Qualifications:
- Bachelor's degree in engineering or a related Technical/Scientific field required and 8 years of technical experience with a knowledge of HVAC&R products OR 10 - 14 years of technical experience with a knowledge of HVAC&R products.
- Must be able to analyze and solve complex product system problems.
- Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software, Salesforce.
Benefits:
- Global opportunities for career growth and development
- Ongoing training and education
- A diverse and inclusive work environment
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