Technical Support Specialist for Global Products

3 days ago


Oklahoma City, Oklahoma, United States Johnson Controls Full time

Build your best future with Johnson Controls

We are a global leader in smart, healthy and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places and the planet.

What We Offer:

  • Competitive Salary: $85,000 - $110,000 per year
  • Paid vacation/holidays/sick time-15 days of vacation first year
  • Comprehensive benefits package including 401K, medical, dental, and vision care -Available day one
  • Collaborative Team Environment:
  • Dedication to Safety: Zero Harm policy

Job Description:

Overview: As a Sr Product Technical Support Regional Engineer, you will provide day-to-day technical support for Global Products to Field Sales & Service organization on a global basis via site visit, phone, or email. Primary focus will be the Americas.

Key Responsibilities:

  1. Create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
  2. Accountable for timely and high-quality product service literature and technical support case notes.
  3. Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by, product, failed component, defect, and responsibility.
  4. Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.

Required Skills and Qualifications:

  • Bachelor's degree in engineering or a related Technical/Scientific field required and 8 years of technical experience with a knowledge of HVAC&R products OR 10 - 14 years of technical experience with a knowledge of HVAC&R products.
  • Must be able to analyze and solve complex product system problems.
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software, Salesforce.

Benefits:

  • Global opportunities for career growth and development
  • Ongoing training and education
  • A diverse and inclusive work environment


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