Technical Support Specialist

1 day ago


Oklahoma City, Oklahoma, United States Jobot Full time
Job Summary: We are seeking a skilled Help Desk Technician to join our dynamic tech team. As a Help Desk Technician, you will provide technical support to our customers and ensure they have the best possible user experience. This role involves providing first-level contact and problem resolution for all users with hardware, software, and application problems. The ideal candidate will have a proven work experience as a Help Desk Technician or other customer support role for a minimum of 5 years. Tech savvy with working knowledge of office automation products, databases and remote control is required. Good understanding of computer systems, mobile devices, and other tech products is necessary. Proficiency in English with excellent communication skills is essential. A BSc/BA in IT, Computer Science or relevant field is preferred. CompTIA A+) will be an advantage. Experience with Remote Desktop Troubleshooting is a must.

Key Responsibilities:
  • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
  • Document all customer interactions and resolutions in the existing case management systems.
  • Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
  • Conduct remote troubleshooting and provide clear instructions to end-users.
  • Help create technical documentation and manuals.

Benefits: We are offering superb career growth opportunities, great compensation, and benefits. With a salary range of $18 - $35 per hour, this is an exciting opportunity to advance your career in IT support. Apply today

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