Technical Support Specialist
1 day ago
Key Responsibilities:
- Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
- Document all customer interactions and resolutions in the existing case management systems.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
- Conduct remote troubleshooting and provide clear instructions to end-users.
- Help create technical documentation and manuals.
Benefits: We are offering superb career growth opportunities, great compensation, and benefits. With a salary range of $18 - $35 per hour, this is an exciting opportunity to advance your career in IT support. Apply today
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