Global Product Technical Support Engineer
3 weeks ago
We are seeking a highly skilled Global Product Technical Support Engineer to join our team at Johnson Controls. In this role, you will provide day-to-day technical support for Global Products to Field Sales & Service organization on a global basis via site visit, phone, or email.
About the RoleThis position is responsible for creating and maintaining technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
The successful candidate will be accountable for timely and high-quality product service literature and technical support case notes. Additionally, they will support regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility.
About YouWe are looking for a professional with a Bachelor's degree in engineering or a related technical/scientific field, with 8 years of technical experience in HVAC&R products or 10-14 years of experience with a knowledge of HVAC&R products.
The ideal candidate will have excellent analytical and problem-solving skills, proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint), as well as Internet software, Salesforce, and Email.
Able to travel domestically up to 30% and occasionally internationally.
What We OfferWe offer a competitive salary of $120,000 per year, paid vacation/holidays/sick time - 15 days of vacation first year, comprehensive benefits package including 401K, medical, dental, and vision care, an encouraging and collaborative team environment, dedication to safety through our Zero Harm policy, and opportunities for professional growth and development.
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