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IT Support Intern
2 months ago
Company Overview:
STCU is recognized as one of the leading credit unions in the country, consistently earning accolades as a top workplace. We prioritize individuals who are dedicated to serving others, eager to learn, and possess a positive, engaging demeanor. Our core values include joyfulness, generosity, belonging, goodness, and striving for excellence. We are committed to making a positive impact in our community while assisting our members in achieving their financial aspirations.
Benefits:
STCU provides a comprehensive benefits package that includes:
• Paid time off, including holidays
• Medical, dental, vision, and life insurance
For more details on our benefits, please refer to our benefits overview. The hourly wage for this position is $20.00.
The IT Service Desk Intern will assist with daily IT operations within the Service Desk team. This role offers a student the chance to gain practical experience in a large organizational setting, navigating a complex technological landscape. The intern will become familiar with the IT Service Management platform and learn best practices for delivering exceptional customer service to end users.
The primary duties include:
• Acting as a Tier 1 Service Desk technician, focusing on routine service requests and tasks from employees.
• Managing ticket reviews, routing, triage, password resets, account unlocks, and other IT-related tasks.
• Handling phone calls and support inquiries from users within a defined scope.
The intern will work under the supervision of the Service Desk Manager and Service Desk Analysts, gaining valuable insights into IT operations.
Work ScheduleThis internship requires a commitment of a minimum of 20 hours per week, with the possibility of up to 40 hours. The preferred working hours are Monday to Friday, from 8:00 AM to 5:00 PM, with a focus on morning shifts.
Eligibility CriteriaApplicants must:
• Be current students (junior standing or higher) enrolled in a local college for the duration of the internship.
• Have a strong background in information technology, business management, or related fields.
• Possess excellent verbal, organizational, and written communication skills.
• Be proficient in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Demonstrate a strong work ethic and a positive, can-do attitude.
Note: Candidates must reside within commuting distance to the internship location.