IT Support Specialist
23 hours ago
Volt Management is seeking a highly skilled IT Support Specialist to join our team in Spokane, Washington.
Job Summary:The IT Support Specialist will provide technical support services to internal and external users for software, applications, hardware, and telecommunications related issues. The ideal candidate will have a strong understanding of computer hardware architecture concepts and technology-related terminology.
Key Responsibilities:- Provide technical support services to internal and external users for software, applications, hardware, and telecommunications related issues.
- Troubleshoot core bank applications, Microsoft applications, hardware errors, and Operating System.
- Collect information, open tickets, perform triage, and resolve or escalate issues related to new hardware/software requests, network, application software, and telecommunications to the appropriate staff.
- Assist and support users with the use of core banking applications, standard software, Windows, MS Office, and other related banking business solutions.
- Maintain the Technical Support Software (HEAT) by identifying trends and accurately capturing details to enable the incident Management function to improve IT processes and systems through accurate reporting.
- Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures.
- Make recommendations to management on updates and changes needed.
- H.S. Diploma/GED required.
- College degree in information technology preferred.
- Less than 2 years of IT-related Help Desk experience required.
- Knowledge of TCP/IP Protocols and PC knowledge, including hardware and software configuration, directory tree structure, Windows Messaging services, Active Directory, and Internet Explorer.
- Working knowledge of Windows Operating Systems, Microsoft Office software package, Active Directory, and system management tools.
- Possess outstanding customer service skills and the ability to communicate highly technical information to both technical and non-technical staff.
- Good research, analytical, problem-solving, and troubleshooting skills.
- Ability to manage time efficiently and work under stressful conditions.
- Good working understanding of computer hardware architecture concepts and technology-related terminology.
- Ability to effectively log tickets in call tracking software.
- Basic understanding of accounting/record keeping.
- Bank-related experience preferred.
- Demonstrate continuing education through independent studies, monthly subscriptions, and periodicals.
- A+ certification.
- MCDST (Microsoft Certified Desktop Support Technician).
$24.00-$27.00 per hour. Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, and specific skills.
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