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Community Warranty Manager

1 month ago

Johns Creek, Georgia, United States Unavailable Full time
Job Summary

We are seeking a highly skilled Community Warranty Manager to join our team at Green Brick Partners. As a key member of our organization, you will be responsible for ensuring the highest level of customer satisfaction and warranty service delivery.



Key Responsibilities


• Coordinate with customers, vendors, and internal teams to resolve warranty claims and issues in a timely and efficient manner.
• Conduct thorough investigations and inspections to identify and address defects or deficiencies.
• Schedule and manage trade contractors to ensure prompt and quality repairs.
• Maintain accurate and detailed records of all warranty-related activities and case dispositions.
• Collaborate with the Homeowner Services Department to receive and respond to service work orders within 24 hours.
• Communicate effectively with homeowners, vendors, and internal teams to ensure seamless warranty service delivery.



Requirements

• 2+ years of experience in the construction industry, with a strong background in warranty services or a related field.
• Excellent scheduling, communication, and problem-solving skills.
• Ability to work independently and as part of a team to achieve goals and objectives.
• Strong knowledge of construction terms and practices, with the ability to communicate effectively with customers and vendors.
• Reliable transportation and a valid driver's license are required.



At Green Brick Partners, we offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for warranty services, we encourage you to apply for this exciting opportunity.



Supervision of Others: N/A



Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: Ability to approve invoices and manage trades.


Qualifications

Experience:
• 2+ years working in the construction industry.
• Strong scheduling skills are a must.



Physical Requirements: Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime.


Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.



Location: TPG Neighborhoods



We are not taking resumes from recruiters at this time.



Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.