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Logistics Manager

1 month ago

Johns Creek, Georgia, United States Zywie Inc Full time
Job Title:
Logistics Manager

Job Type:
Full-time

Schedule:
Monday-Friday (Flexible schedule)

Reports To:
Operations Manager

SUMMARY:
Zywie Inc is a leading provider of cardiac monitoring solutions. We are seeking a highly skilled Logistics Manager to join our team in Johns Creek. The successful candidate will be responsible for overseeing the inbound and outbound operations of the Logistics Department, ensuring seamless delivery of our products to customers.

We are committed to excellence and innovation in patient care. Our team is passionate about making a difference in the lives of our customers, and we are looking for someone who shares our vision.

The Logistics Manager will play a critical role in driving our business forward, ensuring that our products are delivered on time and in excellent condition. If you are a motivated and organized individual with a passion for logistics, we encourage you to apply.

Key Responsibilities:
1. Conduct performance evaluations and provide constructive feedback to team members.
2. Foster a positive and collaborative team environment, promoting open communication and a culture of excellence.
3. Manage daily operations of the Logistics department, including staffing, scheduling, and resource allocation.
4. Monitor and analyze key performance indicators (KPIs) to ensure service standards are met.
5. Address and resolve escalated logistics issues and complaints in a timely and professional manner.
6. Develop and implement logistical policies, procedures, and best practices to improve efficiency and service quality.
7. Collaborate with other departments to ensure a seamless operations across all touchpoints.
8. Drive efforts to improve customer satisfaction and loyalty through data-driven insights and recommendations.
9. Gather and analyze customer feedback to inform service enhancements.
10. Ensure consistent application of company standards in all customer interactions.
11. Prepare regular reports on department performance, including metrics related to customer satisfaction, response times, and resolution rates.
12. Use data-driven insights to make informed decisions and recommend improvements.
13. Develop and deliver training programs to enhance team skills and knowledge.
14. Stay updated on industry trends and best practices to ensure the team is equipped with the latest tools and techniques.
Qualifications:

  • Bachelor's degree in Logistics, Management, or a related field (or equivalent work experience).
  • Proven experience in a Logistics Supervisor role, with a track record of leading high-performing teams.
  • Strong understanding of customer service principles, practices, and technologies.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to analyze data, identify trends, and make strategic recommendations.
  • Proficiency in customer service software and LMS systems.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.

COMPETENCIES:

  • LeadershipExhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • InnovationDisplays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • ProfessionalismApproaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality ManagementLooks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • QuantityMeets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.