Logistics Operations Manager

1 week ago

Johns Creek, Georgia, United States Zywie Inc Full time
Job Title:
Logistics Manager

Job Type:
Salary

Schedule:
Monday-Friday (Subject to change with business need)

Reports To:
Operational Support Leadership

SUMMARY:
Zywie Healthcare, a cardiac monitoring company founded in 2014, seeks a Logistics Manager to oversee the inbound and outbound operations of the Logistics Department in our Johns Creek office. As a trendsetter in the industry, we aim to expand beyond cardiac devices to become the gold standard for patient care. We need your expertise to help us achieve this goal.

We are looking for a Logistics Manager to supervise the daily operations of the Logistics department, including staffing, scheduling, and resource allocation. The ideal candidate will have a strong understanding of customer service principles, practices, and technologies, as well as excellent communication, interpersonal, and problem-solving skills. If you have a proven track record of leading high-performing teams and are proficient in customer service software and LMS systems, we encourage you to apply.

Key Responsibilities:
Conduct performance evaluations and provide constructive feedback.
Foster a positive and collaborative team environment.
Manage daily operations of the Logistics department, including staffing, scheduling, and resource allocation.
Monitor and analyze key performance indicators (KPIs) to ensure service standards are met.
Address and resolve escalated logistics issues and complaints in a timely and professional manner.
Develop and implement logistical policies, procedures, and best practices.
Identify areas for process improvement and lead initiatives to enhance efficiency and service quality.
Collaborate with other departments to ensure a seamless operations across all touchpoints.
Drive efforts to improve customer satisfaction and loyalty.
Gather and analyze customer feedback to inform service enhancements.
Ensure consistent application of company standards in all customer interactions.
Prepare regular reports on department performance, including metrics related to customer satisfaction, response times, and resolution rates.
Use data-driven insights to make informed decisions and recommend improvements.
Develop and deliver training programs to enhance team skills and knowledge.
Stay updated on industry trends and best practices to ensure the team is equipped with the latest tools and techniques.

Qualifications:

  • Bachelor's degree in Logistics, Management, or a related field (or equivalent work experience).
  • Proven experience in a Logistics Supervisor role, with a track record of leading high-performing teams.
  • Strong understanding of customer service principles, practices, and technologies.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to analyze data, identify trends, and make strategic recommendations.
  • Proficiency in customer service software and LMS systems.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.

COMPETENCIES:

  • LeadershipExhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • InnovationDisplays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • ProfessionalismApproaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality ManagementLooks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • QuantityMeets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

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