Sales and Customer Service Representative
7 days ago
We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and helping to grow and retain a client base.
Key Responsibilities- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
- Help grow and retain a client base both in-person and through phone/email outreach
- A dynamic, energizing environment where you're consistently challenged, never bored
- Training to help you grow and refine your sales and customer service skills
- Paid time off for full-time employees
- A flexible schedule for a better work-life balance
- In-depth product and service training
- Discounted massage, skincare, or stretch sessions
- 30% off all products
- Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
- Be a critical thinker with excellent math and computer skills and the ability to multitask
- Have great people skills and be able to establish positive relationships with guests
- Be a supporter of total body care with a general knowledge of massage and skin care services
Massage Envy Franchising, LLC is a national franchisor of independently owned and operated franchised locations. We're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
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