Customer Service Representative

1 week ago


Norwood, Massachusetts, United States CarMax Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at CarMax. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities
  • Provide exceptional customer service and support to customers via phone, email, and in-person
  • Act as a liaison between customers and retail technicians/mechanical associates to resolve issues and answer questions
  • Meet and greet customers in a friendly and professional manner, conveying a sense of empathy and understanding
  • Assist with incoming service calls and accurately document customer concerns
  • Establish and maintain effective communication with customers throughout the service process
  • Review and close repair orders, ensuring accuracy and completeness
  • Collect service payments and manage cash transactions
  • Balance a busy workload and prioritize tasks to meet customer needs
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Intermediate computer skills, including spreadsheet knowledge
  • Ability to read, interpret, and transcribe data accurately
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays
About CarMax

CarMax is a leading retailer of used cars, with a commitment to delivering exceptional customer experiences. We are a dynamic and growing company that values our associates and provides opportunities for career growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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