Partnership Success Manager
2 weeks ago
As a Customer Success Manager at Overflow, you will play a vital role in nurturing our customers throughout their lifecycle, providing education, increasing product utilization, and delivering customer value.
Our ideal candidate is passionate about the work of churches and nonprofits and is eager to accelerate their impact through innovation and generosity.
You will work closely with our customers to understand their needs and priorities, optimize the use of our platform, and identify new opportunities to up-sell, cross-sell, and increase utilization of features.
As a key member of our Success Team, you will collaborate with cross-functional teams to drive better results, ensure excellent CRM usage and reporting, and provide internal feedback on how we can better serve our customers.
We are seeking a highly organized and skilled communicator who can think on their feet, work with a team to develop innovative strategies, and craft comprehensive communications that make our clients feel known and understood.
Join us in our mission to inspire the world to give and make a meaningful impact in the lives of our customers.
Key Responsibilities:
- Develop and build strong relationships with key customer stakeholders and executive sponsors.
- Understand customers' needs and priorities to optimize the use of the Overflow platform.
- Identify new opportunities to up-sell, cross-sell, and increase utilization of features.
- Effectively communicate application features and product information for new releases and facilitate their adoption.
- Be the voice of the customer and provide internal feedback on how Overflow can better serve our customers.
- Collaborate closely with various cross-functional teams to drive better results.
- Ensure excellent CRM usage and reporting.
Requirements:
- 5+ years in a CSM role.
- B2B experience is a must.
- Experience on the staff of nonprofits or churches is a huge bonus.
- Alignment to Overflow's mission to Inspire The World to Give founded on Christian Proverbs 11:24.
- Agreement with Overflow Values which inspires Overflow Company Culture.
- Willingness to travel & participate in in-person gatherings.
- Commitment to serving the evangelical Christian church space, alongside the wider 501c3 non-profit space.
What We Offer:
- 120 hours paid time off (PTO) earned on an accrual basis.
- Generosity Fund.
- 401(k) Plan.
- IRL Gatherings.
- Mental Health Stipend.
How to Apply:
Submit your application, and we will review your experience, qualifications, and values alignment within 2 weeks. If selected, you will move on to a functional knowledge and technical depth interview, followed by a final interview to assess your accountability and culture fit.
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