Business Development Representative

6 days ago

Mequon, Wisconsin, United States DentaQuest Full time
Job Summary:

The Business Development Representative is responsible for the support of contract management, client retention and growth of the current business from the corporate office.

Key Responsibilities:
  • Client Support: Provide ongoing support of effective communications and service to the current clients via conference calls, department meetings, and other direct contact as required.
  • Workflow Management: Manage and organize workflows between Client Services Department and other departments to ensure efficient and accurate outcomes; proactively identify and resolve client, provider and member issues, working with multiple departments within the organization.
  • Communication and Coordination: Assist Executive Director by managing the communication of client expectations to DentaQuest internal staff to ensure DentaQuest meets the terms of the RFP and contracts and expectations are delivered timely and effectively.
  • Network Development: Coordinate activities that help to strengthen and expand the provider network and participate in the planning of outreach activities to members.
  • Regulatory Compliance: Monitor changes in regulations and fee schedules, and ensure compliance with state and federal guidelines.
  • Reporting and Analysis: Responsible for generation and review of assigned client reports; ensure accuracy of information and timely delivery.
  • Compliance Research: Research compliance failures identified on reports. Notify Executive Director of deficiencies; coordinate resolution/correction of deficiencies with appropriate internal departments.
  • Ad Hoc Projects: Complete ad hoc reports, miscellaneous tasks and projects as requested or assigned by Executive Directors and Vice President.
  • Process Improvement: Responsible for updating Office Reference Manuals, coordinating benefit table updates with Systems Support, and drafting provider update notifications.
  • Training and Development: Provide ongoing training for DentaQuest staff on administration of clients; communicate information accurately and effectively.
  • Community Representation: Represent DentaQuest at health fairs, member enrollment and other community events as required.
  • Issue Updates: Update Executive Director and Vice President regularly on major issues, both internal and external.
  • Process Enhancement: Develop process improvements and increased productivity to benefit DentaQuest and the clients.
  • Project Execution: Perform projects as assigned by Executive Director and Vice President.
  • Business Process Adherence: Adhere to DentaQuest business processes.
Requirements:
  • Education: Related College Degree preferred.
  • Experience: 2 - 4 years business experience in healthcare, insurance, account management or sales preferred.
  • Negotiation Skills: Experience in sales negotiation preferred.
  • Communication Skills: Excellent Oral and Written communication skills.
  • Technical Skills: Efficient PC skills (Word, Excel, PowerPoint).
  • Interpersonal Skills: Excellent interpersonal skills.
  • Regulatory Knowledge: Ability to understand and articulate regulatory language.
  • Multi-Tasking: Ability to multi-task cross-functional projects.
  • Independent Work: Ability to work independently, and use good judgment in decision-making.

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