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Patient Care Facilitator

2 months ago


Mequon, Wisconsin, United States Advent Full time

Job Type: Full-time

Imagine a workplace where you can flourish. Picture an organization that values your contributions as much as you value theirs. A setting where your efforts are meaningful. At ADVENT, this vision can become your reality.

ADVENT welcomes those who strive for more and hold themselves and their employer to high standards. We encourage you to embrace challenges, question the status quo, and embark on a journey where your passion aligns with your purpose. We are not your typical healthcare provider; we take pride in our unique approach, focusing on innovative solutions for our patients. While we acknowledge we are not perfect, our dedication to continuous improvement is steadfast.

We possess the determination, creativity, and motivation to discover better methods together, always prioritizing our patients' needs.

Are you prepared to rediscover your professional calling? Join us on your path to success.

Your Impact as a Care Coordinator:

  • Serve as the primary contact for patients until the clinical segment of their journey is completed.
  • Prepare all appointments for Sinus CT scans.
  • Effectively communicate essential information to patients to help them overcome any barriers or hesitations, facilitating their progress in the patient journey.
  • Assist patients with inquiries regarding their procedures, including insurance benefits, authorization status, out-of-pocket expenses, payment plans, and pre-operative instructions.
  • Maintain up-to-date knowledge of ADVENT's sales training initiatives.
  • Manage cancellation and no-show protocols, providing personalized efforts to reschedule.
  • Cross-train as a Medical Assistant and Patient Services Representative.

What We Seek in a Care Coordinator:

  • Exceptional customer service experience in any industry is preferred.
  • Familiarity with insurance processes and patient financial responsibilities is preferred.
  • High comfort level with medical terminology and financial discussions.
  • Strong communication skills, including verbal and written proficiency, active listening, and rapport building.
  • Excellent organizational skills with the ability to prioritize multiple tasks while maintaining attention to detail and accuracy.
  • Willingness to travel between various clinic locations.

Why Choose ADVENT:

  • Generous PTO policy (prorated during the first year) and holiday pay.
  • Comprehensive health, dental, and vision insurance options, along with a generous employer-funded HRA account.
  • 401k contributions and life insurance coverage.
  • Meaningful work with standard business hours (no late nights or extended weekends).

We foster a culture of kindness, solution-oriented thinking, and encourage inquiries.

Schedule:
Monday-Friday: 8am-4:30pm