Luxury Guest Experience Coordinator

18 hours ago

Apollo Beach, Florida, United States Evolution Parking & Guest Services Full time
Take Your Career to the Next Level with Evolution Parking & Guest Services

We are seeking a highly motivated Parking Operations Director to join our team at Evolution Parking & Guest Services. As a leader in the luxury valet parking industry, we pride ourselves on providing exceptional service to our clients and their guests.

About Us

Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.

Job Summary

The Parking Operations Director will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling.

Essential Responsibilities

  • Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager.
  • Work with the Supervisor frequently to stay close to the operation.
  • Work at the busiest times including evenings, weekends, holidays while properly leading the team.
  • Track hotel parking validations for reimbursement and integrity purposes.
  • Understand and drive business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
  • Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
  • Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client.
  • Develop cohesive working relationships with the client's employees.
  • Treat clients, team members and third-party vendors with courtesy, respect, and dignity.

Skills and Qualifications

  • Strong customer service and client relationship skills.
  • Excellent oral and written communication skills.
  • Strong technology proficiency.
  • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
  • Ability to collaborate effectively and work as part of a team.
  • Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.

Salary Information

$56,000—$60,000 per year. Our salary range reflects the level of expertise and experience required for this role.

Benefits

  • Health, Dental, and Vision Insurance
  • 401K with company match
  • Employee Discounts with selected retailers
  • Paid Time Off and Company Paid Holidays

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