Luxury Hotel Guest Services Representative
22 hours ago
We are looking for a talented Luxury Hotel Guest Services Representative to join our front desk team at AccorHotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Welcome and check-in guests, providing personalized service and exceeding expectations
- Provide detailed information about hotel amenities, services, and local attractions, promoting loyalty and retention
- Manage guest requests, addressing any issues or concerns promptly and efficiently
- Collaborate with other departments to ensure seamless guest experiences, driving business results and revenue growth
Requirements:
- Bachelor's degree in Hospitality or related field (preferred)
- 1-2 years of experience in a public contact position, preferably in an upscale hotel
- Advanced knowledge of computer systems, including Microsoft Office and Micros
- Excellent communication, problem-solving, and interpersonal skills
- Able to work independently and as part of a team, with a high level of attention to detail
Compensation and Benefits:
- An estimated annual salary of $55,000-$65,000, depending on experience
- A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan
- Opportunities for professional growth and development, including training and education assistance
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