Guest Experience Coordinator

17 hours ago


Miami Beach, Florida, United States Kimpton Hotels & Restaurants Full time

We are seeking a skilled and experienced Recreational Supervisor to join our team at Kimpton Hotels & Restaurants. As a key member of our pool team, you will be responsible for creating exceptional guest experiences and leading a high-performing team.

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**Job Summary:**

The Recreational Supervisor will oversee the day-to-day operations of the pool area, ensuring that all guests receive exceptional service and have a memorable experience. This role requires strong leadership skills, excellent communication abilities, and a commitment to delivering outstanding results.

**Key Responsibilities:

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  • Lead service education through daily line-ups, new employee training programs, ongoing development seminars, and daily evaluation of restaurant service performance.
  • Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
  • Communicate with management, employees, and accounting staffs, identifying attractive and developable personnel and providing necessary training as positions open.
  • Monitor the cleanliness of all areas of the pool and coordinate service area maintenance when necessary.
  • Supervise all non-supervisory employees and carry out supervisory responsibilities in accordance with Kimpton's policies and applicable laws.
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**Requirements:

We are seeking an experienced Recreational Supervisor who has a minimum of 1 year of experience in a similar supervisory role. The ideal candidate will possess excellent communication and presentation skills, be highly motivated and flexible, and have the ability to prioritize multiple tasks in a dynamic environment.

The estimated salary for this position is $70,000 - $90,000 per year, depending on location and experience. If you are a results-driven professional with a passion for creating exceptional guest experiences, we encourage you to apply for this exciting opportunity.

**Benefits:**

As a member of the Kimpton Hotels & Restaurants team, you will enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.

**What We Offer:**

At Kimpton Hotels & Restaurants, we are committed to providing our guests with exceptional service and creating unforgettable experiences. As a Recreational Supervisor, you will have the opportunity to make a meaningful impact on our guests' lives and contribute to the success of our company.



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