Luxury Front Desk Associate
16 hours ago
Estimated Salary: $45,000 - $60,000 per year.
About UsWe are a 79-room luxury hotel located on the prestigious Royal Palm Way in Palm Beach. Our mission is to provide exceptional service and create an atmosphere of relaxed exclusivity for our guests.
Job SummaryThe Guest Service Agent serves as the primary point of contact for guests, ensuring a seamless experience from arrival to departure. This role requires excellent communication skills, attention to detail, and the ability to anticipate guest needs in a fast-paced luxury hotel environment.
Key Responsibilities- Guest Relations:
- Welcome and greet guests with a warm and friendly demeanor.
- Provide personalized service, addressing guests by name and anticipating their needs.
- Check-In/Check-Out Procedures:
- Efficiently handle the check-in and check-out process, ensuring accuracy in reservations and billing.
- Assist guests with room assignments, special requests, and luggage services.
- Information and Recommendations:
- Inform guests about hotel amenities, services, and local attractions, providing tailored recommendations.
- Handle inquiries and resolve guest complaints with professionalism and empathy.
- Communication and Collaboration:
- Coordinate with housekeeping, concierge, and other departments to ensure guest requests are met promptly.
- Maintain clear and effective communication with team members and management.
- Administrative Duties:
- Process reservations and cancellations accurately using hotel management software.
- Maintain guest records and ensure confidentiality of personal information.
- Service Excellence:
- Uphold the hotel's luxury standards by delivering high-quality service at all times.
- Participate in ongoing training and development to enhance service skills.
- PBX Operation:
This role requires excellent communication skills, attention to detail, and the ability to work effectively in a team environment. If you have a passion for delivering exceptional service and creating memorable experiences for guests, we encourage you to apply for this exciting opportunity.
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