Customer Service Ambassador

1 week ago


Miami, United States The University of Miami Full time

Job Summary:

We are seeking a highly skilled and compassionate Customer Service Representative to provide exceptional patient experience at The University of Miami's UHealth campus.

Key Responsibilities:

  • Creating ID badges for patients, families, and visitors
  • Providing directions and assistance with parking validations
  • Assisting with patient needs and concerns
  • Maintaining patient confidentiality and privacy
  • Executing departmental policy regarding HIPAA requirements

Core Qualifications:

  • High School diploma or equivalent
  • Prior customer service experience is helpful

Knowledge, Skills, and Attitudes:

  • Proficiency in English; multilingual skills are strongly preferred
  • Ability to work in a fast-paced environment with a calm and professional demeanor
  • Excellent communication skills; speak clearly and maintain a positive tone and helpful attitude
  • Ability to multitask and utilize time-management skills
  • Commitment to the University's core values

Department-Specific Functions:

  • Greet patients/visitors upon arrival at building entrances
  • Enforce current visitor policy
  • Conduct initial screening utilizing an approved screening questionnaire
  • Direct patients/visitors appropriately based on screening responses
  • Understand, comply, and enforce infection control procedures and regulations for visitors

About The University of Miami:

The University of Miami is a private research university located in Coral Gables, Florida. As a leading academic medical center, we provide leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Benefits:

  • Competitive salaries
  • Comprehensive benefits package, including medical, dental, tuition remission, and more


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