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Customer Service Ambassador

2 months ago

Miami, United States Automatic Data Processing Full time
About the Role

We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at Automatic Data Processing (ADP). As a key member of our Client Support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our products and services
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • Fluency in English and Spanish (written and verbal)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
What We Offer

As a Bilingual Customer Service Representative at ADP, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and advance your career in a company that values employee growth and development.