Customer Service Ambassador

5 days ago


Miami, United States Leeds Professional Resources Full time

Job Title: Customer Service Representative

Job Summary: As a Customer Service Representative at Leeds Professional Resources, you will play a vital role in delivering exceptional support to our clients by addressing inquiries, resolving issues, and ensuring a positive overall experience. This role requires strong communication skills, attention to detail, and a solid understanding of our company's products and services.

Key Responsibilities:

  • Client Interaction: Respond to client inquiries in a professional and courteous manner, providing accurate information about our products, pricing, availability, and company policies.
  • Order Management: Handle order entry, tracking, and follow-up, ensuring timely and accurate processing. Manage returns and exchanges as needed.
  • Problem Resolution: Address and resolve client concerns quickly and effectively. Escalate complex issues to higher-level management when necessary.
  • Product Knowledge: Gain a thorough understanding of our company's products and services. Stay informed on new releases and industry trends.
  • Client Feedback: Document and share client feedback to help improve our products and services.
  • Administrative Tasks: Maintain records of client interactions and transactions. Assist with reports and other administrative duties.
  • Teamwork: Collaborate with colleagues to ensure high levels of client satisfaction and seamless service.

Qualifications:

  • Experience: Prior experience in customer service, preferably in a retail or wholesale setting.
  • Skills: Strong verbal and written communication skills, problem-solving abilities, and attention to detail. Proficient in customer service software and Microsoft Office Suite.
  • Client-Focused: Ability to manage challenging situations with professionalism and empathy. A strong commitment to delivering top-tier client service.
  • Education: College degree or equivalent experience preferred. Additional certifications in customer service or related fields are a plus.


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