Call Center Supervisor Professional

6 days ago


Las Cruces, New Mexico, United States MassMarkets Full time

About the Position

We are looking for an experienced Call Center Supervisor Professional to join our team at MassMarkets. As a supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

The ideal candidate will have a strong background in customer service, leadership, and communication. They will be able to motivate and inspire their team to deliver high-quality results and exceed customer expectations.

Key Responsibilities

  • Lead a team of 15-25 customer service representatives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other teams to identify and resolve customer issues
  • Conduct performance evaluations and provide coaching and feedback to team members
  • Maintain accurate records and reports on customer interactions and team performance

Requirements

  • 3+ years of experience in customer service or a related field
  • Proven track record of success in leadership roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Bachelor's degree in Business Administration or a related field

Compensation Details

  • A competitive salary range of $40,000 - $50,000 per year
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Generous paid time off and holidays


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