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Account Manager

2 months ago

Saint Paul, Minnesota, United States Vitu Full time
Job Overview

Vitu is a leading provider of innovative SaaS solutions to the motor vehicle industry. We are seeking a highly motivated and service-oriented Account Executive to join our team.

The ideal candidate will have excellent communication and retention skills, with the ability to train dealership personnel on the use of our products. They will also be responsible for onboard and managing dealership users, meeting with dealership management to review processes and procedures, and monitoring dealer error rates and compliance with DMV regulations.

Responsibilities
  • Train dealership personnel on the use of Vitu products and ensure they are utilizing our solutions to their full potential.
  • Onboard and manage dealership users, ensuring they have access to the necessary tools and resources.
  • Meet with dealership management to review processes and procedures, identifying areas for improvement and implementing changes as needed.
  • Monitor dealer error rates, active user lists, and dealer licenses to ensure compliance with DMV regulations.
  • Maintain a strong business relationship with key dealership personnel, providing exceptional customer service and support.
  • Provide Vitu/VITU support via phone, chat, and email as needed, responding to customer inquiries and resolving issues in a timely manner.
  • Deliver exceptional customer service and support by being responsive and proactive to customer needs.
  • Client Advocate - Suggest improvements to the program on behalf of the client and address client issues and concerns.
  • Compliance - Ensure that the dealership is following DMV EVR procedures and regulations by conducting compliance audits.
  • DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
  • Navigate a dealer DMS to ensure that it is calculating DMV fees properly.
  • Conduct DMV fee training both in-person and via webinar.
Qualifications
  • Preferred experience with MN DMV or dealership title and registration.
  • Requires an individual with excellent communication, retention, and training skills.
  • Troubleshooting and problem-solving skills are necessary.
  • Strong writing skills, and attention to detail.
  • A clean driving record and current State driver license is required.
Experience

The following experience is desired, but not required. We are willing to train a candidate who possesses the right set of attributes that are required to deliver the highest level of customer service.

  • Experience with Reports of Sale and other related DMV documents for both new and used vehicles.
  • Experience with DMV accounting and bundle reconciliation.
  • EVR program knowledge (E-filing).
  • Knowledge of DMV regulations pertaining to registration processing.
  • Experience with Chrome and Firefox configuration and settings.
  • Able to use various PC programs including Microsoft Word, Excel, and Google Drive.
  • Able to effectively communicate with high-level Executives.
  • Able to work independently with limited supervision.
  • May have to travel up to 150 miles+ on occasion.