Casino and Caesars Rewards Representative

3 days ago


Las Vegas, Nevada, United States Cromwell LV Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Casino and Caesars Rewards Representative. In this role, you will be responsible for soliciting and identifying new premium slot customers for the Caesars Rewards Program, providing exceptional customer service, and maintaining accurate customer information.

Key Responsibilities
  • Solicit and identify new premium slot customers on the casino floor for the Caesars Rewards Program.
  • Issue point vouchers and complimentary items as designated by customer account information.
  • Acknowledge, greet, and converse with customers on the casino floor, creating and issuing Total Rewards cards and promoting the program and related promotions.
  • Maintain the integrity of the database by following high standards of data entry.
  • Ensure the protection of customers' rewards and credit lines.
  • Promote Caesars Palace by interacting with customers in an enthusiastic, helpful, and friendly manner.
  • Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
Requirements
  • Previous commission, telemarketing, or retail sales experience is preferred.
  • Previous customer service experience with the ability to provide courteous, friendly, and efficient service to customers.
  • Excellent interpersonal communication skills are required.
  • Some computer experience is necessary.
  • An outgoing personality and ability to generate business by signing up qualified players are essential.
  • Ability to work any day of the week and any shift.
  • Must be at least 21 years of age and able to obtain a Gaming Sheriff's card.
  • Must be able to read, write, speak, and understand English.
  • Must be able to get along with co-workers and work as a team.
  • Must present a well-groomed appearance.
Physical, Mental, and Environmental Demands
  • Ability to move in and around the Casino/Hotel areas and Caesars Rewards centers throughout the shift.
  • Ability to stand and walk for long periods.
  • Ability to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
  • Ability to respond calmly and handle many customer demands in a fast-paced environment.
  • Ability to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
  • Ability to lift and carry up to 25 pounds.
  • Ability to respond to visual and aural cues.
  • Ability to operate equipment such as computers, telephones, photo copy machines, fax machines, ten-key, embosser, printer, and bar encoder.
  • Ability to tolerate areas containing second-hand smoke.
Disclaimer

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the current job or require that other or different tasks be performed when circumstances change.



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