Casino Cashier and Rewards Representative

7 days ago


Las Vegas, Nevada, United States Cromwell LV Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Casino Cashier and Rewards Representative. In this role, you will be responsible for soliciting and identifying new premium slot customers for the Caesars Rewards Program, providing exceptional customer service, and maintaining accurate customer information.

Key Responsibilities
  • Solicit and identify new premium slot customers on the casino floor for the Caesars Rewards Program.
  • Issue point vouchers and complimentary items as designated by customer account information.
  • Acknowledge, greet, and converse with customers on the casino floor, creating and issuing Total Rewards cards and promoting the program and related promotions.
  • Maintain the integrity of the database by following high standards of data entry.
  • Ensure the protection of customers' rewards and credit lines.
  • Promote Caesars Palace by interacting with customers in an enthusiastic, helpful, and friendly manner.
  • Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
Requirements
  • Previous commission, telemarketing, or retail sales experience is preferred.
  • Previous customer service experience with a proven ability to provide courteous, friendly, and efficient service to customers.
  • Excellent interpersonal communication skills are required.
  • Some computer experience is necessary.
  • Able to work any day of the week and any shift.
  • Able to obtain a Gaming Sheriff's card.
  • Able to read, write, speak, and understand English.
  • Able to get along with co-workers and work as a team.
  • Presents a well-groomed appearance.
Physical, Mental, and Environmental Demands
  • Able to move in and around the Casino/Hotel areas and Caesars Rewards centers throughout the shift.
  • Able to stand and walk for long periods.
  • Able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
  • Able to respond calmly and handle many customer demands in a fast-paced environment.
  • Able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
  • Able to lift and carry up to 25 pounds.
  • Responds to visual and aural cues.
  • Able to operate various equipment, including computers, telephones, and printers.
Disclaimer

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the current job or require that other or different tasks be performed when circumstances change.



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