Casino Telemarketing Specialist

2 weeks ago


Las Vegas, Nevada, United States Wynn Las Vegas Full time
Job Summary

We are seeking a highly motivated and results-driven Casino Telemarketing Specialist to join our team at Wynn Las Vegas. As a key member of our sales team, you will be responsible for generating new business opportunities and driving revenue growth through strategic outreach to qualified casino guests via telemarketing outbound calls.

Key Responsibilities
  • Develop and execute a sales strategy to drive incremental revenue through booked room reservations.
  • Build and maintain relationships with guests to cultivate and maintain a loyal customer base.
  • Provide exceptional customer service to ensure that all guests are assisted in an efficient and courteous manner.
  • Resolve complaints and issues effectively while escalating concerns as appropriate.
  • Stay up-to-date on property information, including games offered, current marketing events, promotions, and programs.
  • Arrange reservations, transportation, and accommodations for guests.
  • Work collaboratively with the sales team to achieve sales goals and objectives.
Requirements
  • High school diploma or equivalent required.
  • Two (2) years of previous experience in casino, hospitality, telemarketing, or other customer service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Fluency in English required, second language a plus.
What We Offer
  • Competitive salary and commission structure.
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Free parking and meals on shift.

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