Patient Service Representative

2 days ago


Le Pontet, Provence-Alpes-Côte d'Azur, United States Intermountain Health Full time

Job Summary:

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Intermountain Health. As a key member of our clinical support team, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities:

  • Customer Service: Provide professional and courteous service to patients, families, and healthcare providers, ensuring that their needs are met and exceeded.
  • Patient Intake: Greet and check-in patients, verify demographic and insurance information, and assist with completing necessary forms.
  • Scheduling and Coordination: Schedule appointments, coordinate with care teams, and communicate with patients regarding next steps and wait times.
  • Payment and Financial Assistance: Proactively request payments from patients, process payments, and educate patients on financial assistance options.
  • Administrative Support: Assist with administrative tasks, such as data entry, reporting, and paperwork, to ensure seamless clinic operations.

Requirements:

  • Customer Service Experience: Six months of customer service experience, preferably in a healthcare setting.
  • Technical Skills: Basic computer skills, including word processing and data entry.
  • Interpersonal and Communication Skills: Professional manner, strong interpersonal and communication skills, and ability to work effectively in a team environment.

Preferred Qualifications:

  • Healthcare Experience: One year of customer service experience in a hospital or medical office setting.
  • Problem-Solving and Analytical Skills: Ability to analyze problems, think critically, and develop effective solutions.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with ability to work effectively with patients, families, and healthcare providers.

Physical Requirements:

  • Interpersonal Interactions: Ability to interact with others, communicate information, and work effectively in a team environment.
  • Computer and Office Equipment: Ability to operate computers, office equipment, and other technology, with ability to move fingers and hands.
  • Sitting and Standing: Ability to remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.


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