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Guest Services Representative
2 months ago
Snowpine Lodge is a premier mountain resort situated in the breathtaking Alta Ski Area, Utah, providing an exceptional work atmosphere for those passionate about hospitality and the great outdoors. If you thrive in a setting that combines outstanding service with stunning mountain vistas, Snowpine Lodge is the ideal workplace for you.
Position: Front Desk AgentAs a Front Desk Agent at Snowpine Lodge, you will serve as the first point of contact for our guests, ensuring they enjoy a remarkable experience during their stay. If you possess strong communication abilities, a welcoming demeanor, and a commitment to surpassing guest expectations, we invite you to consider this opportunity.
Key Responsibilities:- Warmly greet and welcome guests upon arrival
- Efficiently manage check-in and check-out processes
- Provide detailed information regarding hotel amenities and nearby attractions
- Promptly address and resolve guest inquiries and concerns
- Accurately process guest payments
- Collaborate with other departments to fulfill guest requests
- Ensure the front desk area is clean and organized
- Assist with various administrative duties as needed
- High school diploma or equivalent
- Experience with cash handling is essential
- Outstanding communication and computer skills
- Willingness to work flexible hours, including weekends and holidays
- Strong problem-solving capabilities and multitasking skills
- Previous customer service experience is preferred
- Comprehensive medical, dental, and vision insurance
- Access to 24/7 Teledoc services
- Complimentary Maintenance Medications
- Pet Insurance options
- Discounts on hotel stays
- Tuition reimbursement programs
- Paid time off
- 401K matching contributions
Davidson Hospitality Group is a distinguished hospitality management firm dedicated to providing exceptional service and value. As an award-winning operator for leading hotel brands, Davidson fosters a dynamic and fulfilling work environment for its employees.
Become a part of our mission at Snowpine Lodge to create unforgettable experiences for our guests.
