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Guest Services Representative
2 months ago
At Snowpine Lodge, a premier mountain resort nestled in the Alta Ski Area of Utah, we pride ourselves on providing an exceptional work atmosphere for those passionate about hospitality and the great outdoors. If you thrive in a setting that combines stunning mountain vistas with outstanding service, Snowpine Lodge is the ideal workplace for you.
Position: Front Desk AgentAs a Front Desk Agent, you will serve as the first point of contact for our guests, ensuring their stay is both enjoyable and memorable. We seek individuals with strong communication skills, a welcoming demeanor, and a commitment to surpassing guest expectations.
Key Responsibilities:- Warmly greet and welcome guests upon arrival
- Efficiently manage check-in and check-out processes
- Provide detailed information regarding hotel amenities and nearby attractions
- Address and resolve guest inquiries and concerns in a timely manner
- Accurately process guest payments
- Collaborate with various departments to fulfill guest requests
- Maintain cleanliness and organization of the front desk area
- Assist with administrative duties as needed
- High school diploma or equivalent
- Experience with cash handling is essential
- Excellent communication and computer proficiency
- Willingness to work flexible hours, including weekends and holidays
- Strong problem-solving capabilities and ability to multitask
- Previous customer service experience is preferred
- Comprehensive medical, dental, and vision insurance
- Access to 24/7 Teledoc services
- Complimentary Maintenance Medications
- Pet Insurance options
- Discounts on hotel stays
- Tuition reimbursement programs
- Generous paid time off
- 401K matching contributions
Davidson Hospitality Group is a prominent hospitality management firm dedicated to delivering outstanding service and value. As an award-winning operator for leading hotel brands, we offer a vibrant and fulfilling work environment for our team members.
Become part of the Snowpine Lodge experience and contribute to creating unforgettable moments for our guests.
