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Customer Service Representative

2 months ago

Le Pontet, Provence-Alpes-Côte d'Azur, United States Planet Fitness Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding experience in our Judgement Free Zone.

Key Responsibilities:
  • Customer Service: Greet members and guests, provide exceptional customer service, and make everyone feel welcome and comfortable.
  • Front Desk Activities: Answer phones in a friendly manner, assist callers with various questions, check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
  • Qualifications and Requirements: Possess exceptional customer service skills, ability to interact positively and professionally with members and coworkers, and meet the physical demands of the job.
Why Work with Us?
  • Contribute to creating a healthier planet by helping us provide a Judgement Free Zone for our members.
  • Work with a dynamic and talented team of professionals who share our passion for fitness and customer service.
Benefits:
  • Medical, dental, and vision insurance.
  • PTO - Paid Time Off.
  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plans.
  • Healthcare and Dependent Care Flexible Spending Accounts.
  • STD, LTD, Term Life Insurance, and other benefits.