HVAC Systems Warranty Manager

6 days ago


Madison, Wisconsin, United States Keto Associates Consulting Full time
Job Summary

We are seeking a highly skilled and experienced Technical Support Manager to join our team at Keto Associates Consulting. As a Technical Support Manager, you will be responsible for providing technical support and warranty management services to our clients in the HVAC and plumbing industries.

Key Responsibilities:

  • Provide technical support and guidance to customers via phone and other communication channels.
  • Troubleshoot field problems and provide solutions to customers.
  • Collaborate with internal teams to resolve customer inquiries and issues.
  • Conduct on-site field service visits as needed.
  • Assist with analysis of warranty returns and track warranty heaters.
  • Perform lab application testing and create test reports.
  • Provide customers with product setup information and maintain customer inquiry records.

Requirements:

  • Associate's degree or equivalent required.
  • 5 years of work experience in HVAC or water heater business required; HVAC Service Manager experience preferred.
  • Knowledge of using combustion analyzer and other diagnostic equipment.
  • Ability to analyze and resolve mechanical or technical issues.
  • Experience with setup and operation of oil and gas burners, boilers, furnaces, and water heaters.
  • Proficiency in using MS Word, Excel spreadsheets, databases, and the Internet.
  • Demonstrate attention to detail and excellent communication skills.

About Us:

Keto Associates Consulting is a recruiting agency that specializes in placing professionals in various industries nationwide. We are committed to providing exceptional service to our clients and candidates.



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