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Vehicle Warranty Claims Representative

2 months ago


Madison, Wisconsin, United States TEKsystems Full time
About the Role

We are seeking a highly skilled Warranty Claims Representative to join our team at TEKsystems. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our warranty claims process.

Key Responsibilities
  • Review and understand existing warranty contracts and terms to ensure accurate processing of claims.
  • Provide exceptional warranty support to all channel partners, consumers, and internal customers, ensuring timely and effective resolution of issues.
  • Process and record warranty claims data with integrity, maintaining accurate records in our SalesForce CRM system.
  • Exercise rational judgment when escalating questions and concerns to team members, ensuring seamless collaboration and communication.
  • Correspond with Returns receiving team on associated warranty claims, ensuring efficient and effective communication.
  • Minimum of two years of experience in a warranty, customer service, or technical position within the marine/RV/boat equipment industry is required.
  • Strong interpersonal skills, ability to communicate at all levels of the organization, and a process-oriented approach are essential for success in this role.
About TEKsystems

We are a leading provider of Full-Stack Technology Services, Talent Services, and real-world application, working with progressive leaders to drive change. As an industry leader, we are committed to delivering exceptional results and fostering a culture of innovation and collaboration.

TEKsystems is an Allegis Group company and an equal opportunity employer, dedicated to creating a diverse and inclusive work environment. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional results.