Manager of HVAC and Plumbing Systems Warranty Services

2 weeks ago


Madison, Wisconsin, United States Keto Associates Consulting Full time
Job Overview

We are seeking a knowledgeable individual to oversee warranty operations for HVAC and plumbing systems. This role involves providing exceptional technical assistance to our clients and ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Serve as a technical advisor to clients, addressing inquiries related to product specifications, setup, and troubleshooting.
  • Manage and resolve technical issues through a dedicated service hotline.
  • Collaborate with team members to find solutions when immediate answers are not available.
  • Occasionally conduct on-site evaluations and support for clients as needed.
  • Document customer interactions and maintain accurate records of inquiries.
  • Assist in analyzing warranty returns for components and equipment.
  • Track warranty claims and ensure thorough inspections are conducted.
  • Prepare necessary documentation and reports based on inspection outcomes.
  • Engage in lab testing with design engineers to validate product performance.
  • Conduct application tests on prototypes and existing models as required.

Additional Responsibilities:

  • Distribute technical literature and manuals to clients upon request.
  • Guide clients in locating information within provided resources.
  • Participate in at least one professional development or safety training session annually.
  • Complete other tasks and projects as assigned by management.

Qualifications:

  • A two-year technical degree or equivalent experience is required.
  • A minimum of five years in the HVAC or water heating industry is essential; experience in a managerial role is preferred.
  • Proficient in using diagnostic tools, including combustion analyzers.
  • Ability to troubleshoot mechanical and technical issues effectively.
  • Experience with the operation of oil and gas burners, boilers, and water heating systems.
  • Strong skills in Microsoft Office applications, particularly Word and Excel.
  • Detail-oriented with excellent communication skills, capable of interacting positively with various stakeholders.
Company Overview

Keto Associates Consulting is a recruiting agency dedicated to connecting professional candidates with leading organizations across the nation. We invite you to explore this opportunity and discover more about the potential employer.



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