Customer Service Representative

1 week ago


Stevens, Pennsylvania, United States Matt Williams - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Matt Williams - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their needs are met and provide ongoing support.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate and deliver exceptional customer experiences.
    • Communicate effectively with colleagues to ensure seamless service delivery and resolve any issues that may arise.
Requirements
  • Customer Service Skills
    • Dedicated to providing exceptional customer service and ensuring client satisfaction.
    • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Communication and Interpersonal Skills
    • Excellent communication skills to assist customers and coordinate with other agency team members.
    • Proactive in problem-solving and able to think critically to resolve customer issues.
  • Insurance Knowledge and Certifications
    • Property and Casualty License required.
Benefits
  • Opportunities for Growth and Development
    • Opportunities for advancement within the agency.
    • Valuable career-building experience and professional development opportunities.
  • Competitive Compensation and Benefits
    • Paid time off (vacation and personal/sick days).
    • Retirement plan.


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