Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Matt Williams, State Farm. As a key member of our team, you will be responsible for delivering exceptional client experiences that drive business growth and customer satisfaction.
Key Responsibilities:
- Establish and maintain strong customer relationships through proactive communication and follow-up.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
- Collaborate with other agency team members to efficiently meet customer needs and promote business growth.
Requirements:
- Dedicated to providing exceptional customer service.
- Excellent communication and interpersonal skills to effectively relate to customers, answer their questions, and anticipate their needs.
- Proactive in problem-solving and able to work in a fast-paced environment.
- Property and Casualty License.
Benefits:
- Growth potential and opportunities for advancement within the agency.
- Paid time off (vacation and personal/sick days).
- Valuable career-building experience.
- Retirement plan.
Compensation: $28,000.00 - $34,000.00 per year.
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