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Customer Service Representative
2 months ago
Job Summary
Hybrid Role
We are seeking a highly skilled and customer-focused individual to join our Customer Support Team as a Customer Service Representative. In this role, you will provide exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities
- Provide first-level support for customer interactions, including phone, email, and chat inquiries.
- Accurately document interactions within our customer service management tool.
- Collaborate with internal teams to resolve complex customer issues.
- Escalate interactions to appropriate resources as needed.
- Conduct follow-up activities to ensure customer satisfaction.
Requirements
- Associate degree in Business or related field.
- 3+ years' experience in banking or financial services customer support.
About Us
Farm Credit Services of America is a leading financial cooperative serving rural communities and agriculture in the Midwest. We are committed to delivering exceptional service and support to our customers and employees.
