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Customer Service Representative I

3 months ago

Stevens Point, United States Sentry Insurance Full time
Our 401K Team is looking for a dedicated individual to customer service to help provide the best quality to participants and policy. You will resolve service problems in a customer service environment via multiple channels including phone and email with a focus on quality and timely resolution. With a supportive team, you will follows standard processes and procedures on assignments of basic to moderate complexity.

** This role can be filled at our Stevens Point, WI , El Paso, TX, Goldsboro, NC or our Denver, CO Office following a hybrid work model **

What You'll Do

As a Customer Service Representative – 401K & L&A you will:

Ensure a quality customer experience for our participants and policy owners by reducing friction points and ensuring an effortless process.Listen to and assesses customer needs to take appropriate action to fulfill their requests.Be a key point of contact for customers, builds positive relationships and creates customer confidence, loyalty, and retention by resolving requests using knowledge, empathy, and sound judgment. Provides timely customer service meeting or exceeding specified service standards.Receives telephone calls for assigned line of business and provides upfront assistance to our participants and policy owners in need of service. These needs may include locating, providing, or obtaining information or documentation, answering questions, routing, or transferring calls as appropriate, entering data, or creating or processing tasks to service participants and or policy owners.

Additionally, you will:

Navigate multiple systems and technologies to provide and gather information, document actions taken, and accurately resolve service situations in support of participants and or policy owners.Record and file provided information from each request in the appropriate system application.

What it Takes

Associates degree or related work experienceGood human relations skills to deal effectively with customer issues in a professional manner. Ability to communicate effectively and accurately verbally and in writing.Knowledge of how to use a computer, keyboard skills, and familiarity with software applications such as Excel and Word.Ability to navigate through various technology software to research and accurately resolve service situations is critical to the success of this position.Ability to meet or exceed attendance requirements, providing reliable and predictable attendanceBased on qualifications and experience, the Denver role can be filled at $16.45-$22.61Hours of the position will be 8:30 AM - 5:00 PM

What You'll Receive

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.