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Customer Service Representative

2 months ago

Stevens Point, Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a Wisconsin-based family- and employee-owned grocer that is committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

Our Mission

We strive to be the best grocery store in the Midwest, providing our guests with an exceptional shopping experience and a wide selection of products at competitive prices.

Job Summary

We are seeking a Customer Service Representative to join our team at Festival Foods. As a key member of our retail and grocery store team, you will be responsible for providing outstanding service to our guests, ensuring every shopper leaves ready to return.

Key Responsibilities
  • Engage with Guests

Engage in friendly conversations, make eye contact, and ensure every guest feels welcome and valued.

Efficient Transactions

Scan grocery items, process sales and efficiently, and handle monetary transactions with care.

Bagging with Care

As needed, bag items thoughtfully to ensure products reach their destination in the condition they left our store.

Stay Informed

Maintain awareness of all promotions and advertisements to assist guests effectively.

Maintain Order

Keep your register station neat and well-stocked with necessary supplies.

Communication

Relay guest requests to the Guest Services leadership team as needed to ensure guest satisfaction.

Quality Standards

Ensure all quality and quantity standards are met, especially during peak times.

Teamwork

Perform other duties as needed to support the team.

Honor Commitments

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

Requirements
  • Customer Service Skills

Ability to engage with guests and provide outstanding service.

Retail Experience

Ability to process information and merchandise transactions and handle cash and media at registers.

Communication

Strong ability to communicate effectively with both customers and team members.

Accuracy

Ability to read, count, and write accurately to ensure precise transactions.

Equipment Operation

Ability to operate all equipment necessary to perform the job.

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
  • Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed.