Customer Service Representative

1 month ago

Stevens Point, United States Delta Dental of Wisconsin Full time

** Customer Service Representative**

**Job Category****:** Sales & Policyholder Services-IAS **Requisition Number****:** CONSU001294 Showing 1 location **Job Details**

**Description**

**In this role, our Customer Service Representatives will:**

* Develop and maintain a thorough working knowledge of IASs products and services

* Develop and maintain a thorough working knowledge of IAS Sales and Customer Relationship Management tools

* Meet and Maintain Core Contact Center Key Performance Indicators to provide an excellent customer experience to all callers in queue

* Responsible for providing accurate benefit design information and closing the sale of the IAS dental products

* Follow-up with prospects/customers to provide additional information to facilitate the sales process

* Provide internal and external customer service for prospects and agents relating to benefit plan options, general plan inquiries, enrollment and billing and other issues as required. Customer service may be provided by chat, telephone, web, email or other type of communication.

* Participate in team meetings

* Special projects and other duties as assigned

**Education/Experience/Personal Requirements**

* High school diploma or equivalent with two years of sales related business experience

* Sales and inbound/outbound contact center experience required

* Must have or be willing to obtain Resident Accident and Health Insurance license and Non-Resident license in reciprocal states within 3 months

* Computer skills, including experience with MS Office Suite applications

* Ability to actively listen and understand information to direct consumers to appropriate product

* Ability to communicate information clearly and confidently to assist customers as needed

* Strong interpersonal, written and oral communication skills

* Self-motivated and directed

* Analytical and problem-solving abilities

* Ability to effectively prioritize and execute tasks

* Must be well-organized and attentive to detail

* Persuasive selling skills with strong customer service orientation

* Experience working in a team-oriented, collaborative environment

* Ability to operate a computer keyboard, mouse and to handle other computer components

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Repetitive motion: Substantial movements (motions) of the wrists, hands and/or fingers

* Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling

* Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

* Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

* Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.

* Visual Acuity: The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    3 months ago

    Stevens Point, United States AgCountry Farm Credit Services Full time

    **Closing Date: 3/9/2022 6pm CT** **Primary Duties and Responsibilities:** Provide efficient, accurate, and timely credit delivery and service. Process loan applications and renewals, issue receipts and disbursements, maintain accurate, up-to-date loan files, may close loans and input data. Monitor branch delinquencies. Input and monitor the fee tracking...

  • Customer Service Representative

    2 months ago

    Stevens Point, United States Stevens Point Auto Center Full time

    Our vision is to help every employee be so effective that we are able to be helpful to others. The Rydell company sets every employee up for the greatest success possible. We are extremely passionate about what we do and it reflects in our everyday process with customer service being our top priority. At Stevens Point Auto center we offer three brands, Ford,...

  • Customer Service Representative

    7 hours ago

    Stevens Point, Wisconsin, United States Main Grain Bakery Full time

    Job OverviewMain Grain Bakery is seeking a dedicated individual to fill the role of Front Of House. We are a vibrant establishment looking for someone who is enthusiastic, detail-oriented, and committed to providing excellent service.Key ResponsibilitiesWelcome patrons and accurately record their ordersPrepare and package custom ordersManage opening and...

  • Customer Service Representative

    5 days ago

    Stevens Point, Wisconsin, United States Main Grain Bakery Full time

    Job OverviewMain Grain Bakery is seeking a dedicated individual to fill the role of Front Of House. We are looking for someone who is enthusiastic, detail-oriented, and committed to providing excellent service.Key ResponsibilitiesWelcome patrons and process their orders efficientlyPrepare and package customized ordersManage opening and closing...

  • Customer Service Representative

    7 days ago

    Stevens, United States TEKsystems Careers Full time

    *TEKSystems is hiring for one of the top 3 companies for access control and security solutions in the global market!* ***This position is FULLY on-site*** *Must Haves:* * Customer Service Experience * Data Entry Skills * Strong Attendance Record * Willingness to Learn *Nice to have:* * CRM knowledge * Come from Manufacturing industry * AS400 *Job...

  • Customer Service Representative I

    3 weeks ago

    Stevens Point, United States Sentry Insurance Full time

    Our 401K Team is looking for a dedicated individual to customer service to help provide the best quality to participants and policy. You will resolve service problems in a customer service environment via multiple channels including phone and email with a focus on quality and timely resolution. With a supportive team, you will follows standard processes and...

  • Customer Service Representative

    9 hours ago

    Stevens, Pennsylvania, United States Matt Williams - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Matt Williams - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesEstablish and Maintain...

  • Customer Service Representative

    4 weeks ago

    Stevens, United States TEKsystems Full time

    *NOW HIRING IN REAMSTOWN!! POSITION IS FULLY ON-SITE.* TEKSystems is hiring for one of the top 3 companies for access control and security solutions in the global market! *Must Haves:* Customer Service Experience Data Entry Skills Strong Attendance Record Willingness to Learn *Nice to have:* CRM knowledge Come from Manufacturing industry AS400 knowledge *Job...

  • Customer Service Representative

    2 weeks ago

    Stevens Point, United States Ki Mobility Full time

    Starting Wage: $18.00 per hour Standard Schedule: Monday-Friday, 9am-6pm with overtime as needed. Onsite Position $0 Deductible/Low Premium Medical Benefit Employee Recognition Programs Job Summary: Our Customer Service department works with clinical professionals around the world to create custom wheelchairs for their clients. This position will be the...

  • Golf Shop Customer Service Representative

    5 days ago

    Stevens Point, Wisconsin, United States Sentry Full time

    At SentryWorld, we prioritize delivering an exceptional experience that encourages our guests to return time and again. To uphold this commitment, we seek a dedicated team of customer-oriented professionals who excel in building and nurturing guest relationships, ensuring memorable interactions. We are currently in search of a dynamic and enthusiastic Pro...

  • Golf Shop Customer Service Representative

    5 days ago

    Stevens Point, Wisconsin, United States Sentry Full time

    At SentryWorld, we prioritize creating an exceptional experience that encourages our guests to return season after season. To fulfill this commitment, we need a dedicated team of customer-oriented individuals who can foster guest relationships and deliver memorable experiences. We are in search of a motivated and enthusiastic Pro Shop Attendant for the...

  • Patient Service Representative

    1 month ago

    Stevens Point, United States Joints In Motion Medical Llc Full time

    Are you interested in a position that offers autonomy and flexible scheduling? Do you thrive on the gratification derived from assisting patients in reaching their lifestyle goals following injury or surgery? Do you have or want to develop the skills and expertise to make a difference in patients' lives and build valuable partnerships with referring medical...

  • Patient Service Representative

    2 months ago

    Stevens Point, United States Joints In Motion Medical Llc Full time

    Are you interested in a position that offers autonomy and flexible scheduling? Do you thrive on the gratification derived from assisting patients in reaching their lifestyle goals following injury or surgery? Do you have or want to develop the skills and expertise to make a difference in patients' lives and build valuable partnerships with referring medical...

  • Customer Service Representative

    2 weeks ago

    West Point, United States QCHI Full time

    Store 4551 6790 Hwy 45 Alt South West Point, MS 39773, USA LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 4551 located at 6790 Hwy 45 Alt South, West Point, MS 39773. The Customer Service Representative opportunity is a Full time entry-level position that has...

  • Customer Service Representative

    2 months ago

    High Point, United States The LaSalle Group Full time

    Are you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a client who is seeking a Customer Service Representative to join their growing team. The Customer Service Representative will serve as a point of contact by answering incoming calls from various clients...

  • Customer Service Representative

    1 week ago

    High Point, United States The LaSalle Group Full time

    Are you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network is currently working with a client who is seeking a Customer Service Representative to join their growing team. This role is fully remote! The Customer Service Representative will serve as a point of contact by answering incoming calls...

  • Customer Service Associate $15.68

    3 months ago

    Stevens Point, United States Wisconsin Auto Title Loans Full time

    Job Scope: Start your career in the consumer finance industry with an industry leader. We give you the skills and experience needed to begin a solid professional career in the Title, Payday and Signature Loan industry. The role of Customer Service Representative is the first point of contact for our customers. Our Customer Service Representatives learn all...

  • Customer Service Representative

    2 weeks ago

    High Point, United States U-Haul Full time

    Location: 1100 Trinity Ave, High Point, North Carolina 27260 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Care Representative

    1 month ago

    Stevens Point, United States Associated Banc-Corp Full time

    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Provide best in class service as part of a top performing...

  • Customer Service Representative

    3 months ago

    Sparrows Point, United States Precision Door Service Central MD Full time

    Job DescriptionJob DescriptionHours:7:30 am - 4:30 pm Monday-Friday w/ flexibility and the opportunity to pick up additional shifts/hoursJob Responsibilities:Answer inbound calls and make outbound calls to schedule appointments. Prioritize calls according to the customer and/or operational needs. Dispatch service calls to service technicians.Respond to and...