Childcare Operations Manager

7 hours ago


Toms River, New Jersey, United States The Learning Experience #197 Full time
Job Overview

The Learning Experience #197 is seeking a highly skilled and experienced Childcare Administrator to join our team. As a key member of our leadership team, you will be responsible for the operational performance of our Center, ensuring a high-quality experience for our children and families.

Key Responsibilities
  • Business Operations and People Leadership
    • Recruit and retain top talent, ensuring our Center is fully staffed with high-performing teachers.
    • Effectively manage labor, approving final work schedules to maintain optimal ratios.
    • Forecast future enrollment based on annual graduation rates.
    • Manage center inventory, including office supplies, food, curriculum, and staff recognition items.
    • Negotiate and manage vendor relationships, ensuring seamless facilities maintenance and technology support.
    • Collaborate with the Center Director to conduct team meetings, communicate important information, and set a clear direction.
  • Customer Engagement
    • Develop and execute marketing brand campaigns within the Center, implementing local marketing activities to engage with parents and families.
    • Utilize social media channels to foster parent engagement and retention, nurturing leads through scheduling and conducting tours.
    • Lead tours, highlighting key features of our brand and the Center, while maintaining strong connections with potential customers.
    • Stay up-to-date on childcare offerings within the community, maintaining the lead tracking portal and customer database.
    • Coordinate the registration process, ensuring accurate customer and employee information in Center systems.
    • Communicate effectively with families through billing, newsletters, and other channels.
    • Manage the budget for parent-pleasing initiatives.
Requirements
  • Demonstrated leadership ability, with a minimum of 1+ years of experience in a customer-facing sales setting.
  • Previous experience in a childcare setting, with a strong understanding of the industry.
  • Ability to leverage data to inform business decisions and drive growth.
  • Bachelor's degree preferred, but not required.


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