Healthcare Operations Manager

3 days ago


Toms River, New Jersey, United States Astera Full time
Office Manager

At Astera, we're dedicated to providing exceptional patient care and service. As an Office Manager, you'll play a vital role in ensuring the smooth operation of our office, providing leadership and staff development to deliver high-quality patient care.

Key Responsibilities:
  • Coordinate clinic operations with the Regional Director/VP Operations to ensure seamless execution.
  • Oversee staffing, scheduling, and workflow to maintain a safe and efficient environment.
  • Plan, direct, and organize administrative activities to meet patient care expectations.
  • Manage timekeeping, approve time off requests, and oversee overtime within budgetary guidelines.
  • Ensure patient care aligns with Astera's standards, address patient complaints, and report operational deficiencies to leadership.
  • Provide cross-training to front office staff to ensure adequate coverage.
  • Manage inventory and purchasing to maintain adequate supplies.
  • Collaborate with external vendors for repairs and operational concerns.
  • Conduct annual evaluations, counseling, and disciplinary processes as needed.
  • Attend management meetings and disseminate information to staff.
Requirements:
  • Bachelor's degree in Business Administration, Healthcare Administration, or a related field (preferred).
  • Minimum two years of healthcare management experience with strong staff management skills (preferred).
  • Three to five years of healthcare front desk or administrative experience.
  • High level of empathy and service ethic, with a warm and empathetic attitude.
  • Strong interpersonal skills and effective communication with various levels of the organization.
  • High level of discretion to handle confidential employee, patient, and operational information.


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