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Public Technology Services Coordinator

2 months ago

Farmington, New Mexico, United States City of Farmington Full time
Job Overview

Position Title: Library Public Technology Coordinator

Department: Library

Employment Type: Regular, Full-time

Salary Range: $48,000 - $54,000 Annually

Work Schedule: Primarily Monday through Friday, 8am to 5pm; some weekends or evenings may be required.

Key Responsibilities

Primary Duties:

  • Operate under the guidance of the Library Director, contributing to the library's management team.
  • Oversee public computer lab staff, ensuring effective training, scheduling, and operational procedures.
  • Manage and implement new public technologies, maintaining systems and providing troubleshooting support.
  • Deliver exceptional customer service to library patrons, addressing inquiries and resolving issues related to technology access.
  • Organize and facilitate library-sponsored computer training sessions for both patrons and staff.
  • Ensure adherence to library policies regarding technology use, enforcing guidelines among staff and patrons.
  • Monitor computer usage, manage reservations, and collect usage statistics for reporting purposes.
  • Conduct technical work involving the installation and maintenance of library technology equipment.
  • Collaborate with library management on operational and budgetary planning.
  • Maintain accurate records of hardware and software configurations, ensuring compliance with licensing agreements.
Qualifications

Applicants should possess a high school diploma or equivalent, supplemented by relevant college coursework or experience in computer science. A valid driver's license with a clean driving record is required. Candidates must demonstrate proficiency in computer systems, troubleshooting, and customer service.

Skills Required:

  • Strong analytical abilities to diagnose and resolve a variety of technical issues.
  • Excellent communication skills for effective interaction with diverse user groups.
  • Ability to work independently and manage multiple tasks under pressure.
  • Familiarity with both Windows and Unix operating systems is advantageous.

This position is essential for maintaining the library's technological resources and ensuring that patrons have access to the tools they need for information and learning.