Site Support Specialist
20 hours ago
We are seeking a highly skilled and experienced Site Support Specialist to join our team in Charlotte, NC. As a Site Support Specialist, you will be responsible for providing technical support to child welfare professionals in using new technology systems.
Key Responsibilities:- Provide hands-on support to child welfare professionals in using new technology systems.
- Attend comprehensive training sessions to gain in-depth knowledge of the system.
- Serve as the point of contact for site support, addressing system-related questions and challenges.
- Troubleshoot system issues and provide resolutions via phone, email, and in-person interactions.
- Conduct one-on-one or group training sessions to ensure users can effectively navigate the new system.
- Collaborate with team members and stakeholders to ensure successful system adoption.
- Offer ongoing assistance to users to enhance system utilization and resolve any issues that may arise.
- Maintain a positive and patient approach while helping users adapt to system changes.
- Experience in child welfare or social services, with an understanding of the day-to-day operations in these settings.
- Strong background in training, teaching, or facilitating in small group settings.
- Excellent problem-solving skills and the ability to manage issues efficiently.
- Strong understanding of software documentation, including user guides and design documents, to effectively support system functionality.
- Ability to adapt to different work environments and changing priorities.
- Intermediate technology skills and experience with various software applications.
- Ability to absorb and retain new information quickly.
- Patience, adaptability, and a calming presence when dealing with system changes and user challenges.
The employee is regularly required to communicate, remain in a stationary position, and utilize technology tools such as a laptop computer for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability
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