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Operational Support Specialist
2 months ago
At BrightSpring Health Services, we're passionate about making a difference in people's lives. As an Operational Support Specialist, you'll play a critical role in ensuring our company's mission and initiatives are reaching our operations and driving quality results.
Key Responsibilities:- Provide operational support to critical areas, ensuring long-term fixes are implemented via onsite/hands-on support, remote oversight, and coaching/training with staff.
- Track survey results and assist with survey preparation to ensure compliance with regulatory requirements.
- Review and monitor quarterly safety committee workbooks to identify areas for improvement.
- Monitor infection control issues, including masks, PPE, cleaning schedules, and ensure compliance with agency policies.
- Audit operational documentation and incident reports to ensure accuracy and completeness.
- Conduct quality checks of homes, verifying staffing ratios, supply quantities, furniture items, and cleanliness, and provide onsite reviews to address any issues.
- Assist, monitor, and coach locations to ensure Plans of Correction are being carried out and any punitive action related to survey quality is addressed.
- Monitor Rest Assured cameras on a rotating schedule to ensure security and safety.
- Provide active treatment monitoring and remote and onsite training with Executive Directors and Program Managers to focus on critical quality initiatives.
- Train and coach various operational positions based on each team member's skillset.
- Manage the overall teams network site to ensure accurate data and materials are available.
- Manage the policy and procedure manual in conjunction with Regional Directors.
- Associate or Bachelor's degree in Human Services is preferred; experience in the Human Services field can be substituted for education on a year for year basis.
- High School Diploma or GED required.
- Valid driver's license.
- Ability to work in group home or independent living home-like settings.
- Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company.
- Ability to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time.
- Must maintain state regulatory certifications, as required by state/program requirements.
- Extensive Travel required.
- Non-traditional work schedule expected.
About our Line of Business:
ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability.
Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs.
