Community Operations Supervisor

2 weeks ago


Phoenix, Arizona, United States Arizona Multihousing Association Full time

We are currently in search of a Community Operations Supervisor.

The Community Operations Supervisor plays a crucial role in assisting the Community Manager with the oversight and management of the financial and operational aspects of the community.


Key Responsibilities:
  • Manage file organization and generate assigned reports.
  • Employ effective customer service and sales techniques to ensure prompt and courteous responses to all resident inquiries.
  • Oversee the collection of all dues and manage audit evictions, potential skips, and move-outs by inspecting units to assess occupancy.
  • Coordinate with external legal counsel during the eviction process.
  • Complete move-in/out and renewal documentation and input data into property management software.
  • Supervise the resident renter's insurance process.
  • Collect deposits and process applications for prospective residents.
  • Ensure model and target apartments are prepared for viewings and maintain a tidy workspace.
  • Possess comprehensive knowledge of lease agreements, unit specifications, availability, current market trends, and all company and community policies, ensuring clarity on required application information, screening processes, policies, and procedures.
  • Maintain communication with apartment locator services and local businesses to distribute informational materials.
  • Conduct market research on surrounding or competing properties and engage in outreach marketing.
  • Develop and sustain ongoing resident retention initiatives.
  • Report any unusual or extraordinary situations concerning the property or residents.
  • Exhibit a professional demeanor and conduct at all times.

Qualifications:
  • Minimum of 6 months experience in the property management sector.
  • Excellent communication skills, both written and verbal.
  • Ability to maintain professionalism and courtesy in a fast-paced environment.
  • Strong organizational skills with a keen attention to detail.

Additional Information:

Arizona Multihousing Association is a leader in the property management sector. Our commitment to fostering genuine relationships and shared values has created a workplace that truly stands out.

Every day, our associates have the chance to collaborate in a vibrant culture that encourages and rewards innovative ideas.

We offer significant career advancement opportunities, competitive compensation, benefits, and incentive programs.


Compensation:
  • Full-Time $20.00 per hour
  • Vacation & Sick Time for Full & Part-Time Employees
  • Health and Wellness Programs
  • Empower 401K and Roth IRA - Including Free Financial Advisors and Employer Match
  • 9 Paid Holidays per year
  • Employee Referral Incentives
  • Bonus and Commission Opportunities
  • Employee Rent Discount Program
  • Professional Development Training
  • Medical, Dental, Vision, Life, Accident, Critical Illness, Hospital Indemnity, and Short-Term Disability coverage is available

*Outlined benefits are subject to change and may vary based on location or employee status.*

Arizona Multihousing Association is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation, and gender identity), age, disability, or genetic information.

Candidates will be required to pass a background and drug screening. A conviction will not necessarily disqualify a candidate from employment. Qualified applicants with arrest or conviction records will be considered for employment.

Only qualified candidates will be contacted.


Equal Opportunity Employer, including disabled and veterans.

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