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Guest Services Representative
2 months ago
We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Home2 Suites by Hilton Asheville Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Provide outstanding service to guests, responding to their needs and concerns in a timely and professional manner.
- Process payments, make necessary changes/updates to guest accounts, and enter reservation information into our system.
- Collaborate with other departments to communicate information about room availability and status.
- Maintain the front desk area, ensuring it is clean, welcoming, and organized.
- Competitive salary and benefits package.
- Exciting and fun work environment.
- Top-notch training and growth opportunities.
- Nationwide hotel employee rates at select properties.
- Medical, dental, and vision coverage.
- Paid vacation time.
- 401k retirement plan.
- 1 year of customer service experience preferred.
- Exceptional verbal and written communication skills.
- Ability to work in a fast-paced, high-pressure environment.
- Ability to lift up to 50 pounds and stand for prolonged periods.
At Home2 Suites by Hilton Asheville Airport, we are committed to providing exceptional service and creating memorable experiences for our guests. We are a dynamic and growing company that values our employees and provides opportunities for growth and development.