Guest Services Ambassador
2 weeks ago
We are seeking a highly skilled and compassionate Guest Services Representative to join our team at Westwood Community Church. As a key member of our Executive Office Management team, you will be responsible for providing exceptional customer service to our guests, both on the phone and in person.
Key Responsibilities- Greet and assist guests with a warm and welcoming attitude, ensuring a positive first impression.
- Manage main desk phone calls, answering questions and directing calls as needed with professionalism and confidentiality.
- Route in-person and phone Pastor-On-Call requests with discretion and care.
- Prepare and maintain the coffee station in the commons area for guests.
- Maintain the safety and security of the commons area, reporting any concerns to the Executive Assistant.
- Manage USPS and package deliveries and pickups, as well as Lost & Found items.
- Assist with projects to support Westwood staff as needed.
- Align with and embody the Westwood Staff Values: Head High, Heart Soft, Arms Linked, and Feet Forward.
- A life that honors God in heart, actions, and relationships, with a goal of becoming more like Jesus.
- One to two years of general office experience (preferred).
- Proficiency with Microsoft Office tools.
- Excellent verbal communication skills, both on the phone and in person.
- Ability to handle confidential information with professionalism.
- Ability to relate to other Westwood staff and church attenders.
- Endorse and support Westwood's Statement of Faith.
As a Guest Services Representative at Westwood Community Church, you will have the opportunity to work in a dynamic and supportive environment, aligned with our mission to know God and share Jesus through loving others. We offer a competitive compensation package and opportunities for growth and development.
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